Frequently Asked Questions
How long will it take?
We pride ourselves in project management skills and always put them to best use when planning your project.
Our lead designer, Ian, is a trained project and programme manager and is an accredited Prince 2 Practitioner and MSP (Managing Successful Programmes) Practitioner with more than a decade of experience managing complex programmes of work.
Customers are often surprised at the complexity and duration of a well planned and managed kitchen installation project.
In advance of your project we provide you with a full project plan, including details of who is visiting your home, their purpose, and how long we expect them to be with you. We identify key milestones on your schedule so that you can track the progress of your project with ease.
An example of a typical schedule can be downloaded here.
For supply only, our lead times are 6-8 weeks from the point of order to delivery of your kitchen furniture. Please also bear in mind that you will need at least two meetings with your designer prior to the order being placed.
What is ‘Specialist Work’ and can you help?
Specialist Work is a phrase that you are likely to encounter when planning and costing your new kitchen project.
It is a term used by retailers (big and small) to cover additional work often required to achieve a finished project, such as:
- Plaster boarding and plastering
- Electrical work
- e.g. new appliance connections, moving sockets, new lighting, updated fuse boards, etc.
- Plumbing work
- e.g., new sink and tap plumbing, moving waste pipes, installing washing machines / dishwashers, etc.
- e.g., wall and floor tiling
- e.g., preparation of subfloors and installation of luxury vinyl tiles, engineered wood floors, etc.
- e.g. replacement or installation of new windows / doors / bifold doors
We work with a team of professional, experienced, and reliable tradesmen daily. We pride ourselves on being a one stop shop for your entire project, including plumbing, plastering, electrics, existing building work, flooring, carpentry, and decorating. We will also project manage the whole thing, so you can just relax and let the magic happen.
How does payment work?
After viewing your designs and giving a detailed quote outlining all project costs, we ask for £1,000 deposit to secure your project in our diary.
You will then have a final specification meeting to decide on all the good stuff like door colours, sinks and taps etc. At this point we issue a full deposit invoice (which is 40% of your overall costs) to get your kitchen ordered and confirm dates for your new kitchen to arrive.
It will then be 25% on (or before) the day your project commences, 25% on the day of delivery, and a final 10% on project completion.
For supply only, we ask for the full balance upon order of your kitchen.
We now also offer finance options too. See below.
Do you offer finance?
Yes, we do! See our 'Financing your project' page or contact us for more information.
Is there a warranty on your products?
Our kitchens carry a 10 year warranty for all cabinetry, hinges and drawers. Doors, panels, frontages and wireworks carry a 3 year warranty.
What kind of worktops do you use?
The majority of our customers tend to go with quartz worktops, due to being hard wearing, easy to clean, and of course looking stunning with our kitchens. We offer an optional visit to the factory where you can choose your quartz and see how it is made.
Other options such as solid wood, Corian, or laminates are also available.
Are you Masterclass Kitchens?
We are sometimes asked ‘are you Moulton Kitchens or Masterclass Kitchens?’ – We are Moulton Kitchens, locally established in 2015 and proudly working exclusively with Masterclass to bring our designs to life.
Masterclass were established in 1975 and have grown steadily year on year. Our relationship with Masterclass is determined by choice rather than necessity or obligation. We are not a franchise, we are proudly independent. We are a small, local business and always will be.
Our kitchens are individually designed by us and made by Masterclass for each and every customer. Their range of products and styles ensures that we have the tools available to us to deliver a design that achieves your requirements, both in terms of form, function and budget.